Terms and Conditions


1. DELIVERY (Mainland UK Orders)

1.1 Delivery Times

1.1.1 Whilst we will use our reasonable endeavours to deliver the goods in the timescale advised to you, unexpected delays may occur in the supply chain and therefore we cannot guarantee that this timescale will be met and do not accept liability for any such delay

1.1.2 Following the placement of an order it will be scheduled for delivery by the Transport Department. The Transport Department will then notify the customer of the delivery day 24 hours prior. Transport will also agree a 3 hour time slot on the day of the delivery.

1.1.3 If a notified delivery week or day is put back at the customers request we will endeavour to reschedule the delivery to the soonest date, but the time scale for the new delivery will depend upon transport availability and the full quoted delivery time prevailing may be applicable.

1.2 Delivery Process

1.2.1 For the standard delivery charge, the goods will be delivered into the ground floor room that you have selected.

Good clear access should be provided from the outside of the property into the room prior to the delivery team's arrival. All ornaments, pictures and furniture items that could restrict the delivery process should be removed.

We do not accept any responsibility for any damage to such items which may occur during the delivery process.

1.2.2 Floor coverings should be protected prior to the delivery where necessary in order to withstand use by outdoor footwear. Health and safety regulations dictate that the delivery team must wear the appropriate footwear at all times during the delivery process. We do not accept responsibility for any damage or soiling to floor coverings during the delivery process.

1.2.3 The dimensions of the Goods are quoted in our sales literature in all published formats but are a guide only as there can be minor variations in the dimensions of the finished goods due to the hand made nature of the products. If you are in any doubt as to whether access is going to be adequate, we advise you to make an Access Request which does carry a charge, subject to your postcode.

1.2.4 If items are delivered without a prior access report and it is found that they will not go into the property then the following will apply.  If a redelivery is requested an additional charge will made to cover this, if a refund is requested then a restocking charge of 25% will be levied and deducted from the purchase price and the balance refunded to the original payment method.

1.2.5 If you make an Access Request, we will arrange for a representative of the delivery team to visit the property and determine whether delivery is possible and, if so, the means of access and what arrangements might need to be made so that access by that means is adequate.

1.2.6 Reports in respect of Access Requests are indicative only and do not guarantee that the Goods can be delivered to the premises and into the room as requested.

1.2.7 The delivery team will give enough time for you to inspect the items to your satisfaction and they will then ask you to sign a receipt for the goods stating that they have been received in good condition.

1.2.8 We are unable to accept any claims for delivery damage to the furniture once the items have been signed for.

1.2.9 We will not be liable for any loss of income or other losses you incur in connection with your attendance, or the attendance of your authorised representative, to take delivery of the Goods.

1.3 Delivery Costs

1.3.1 The charge for a Standard Delivery is as shown on the confirmation order.

1.3.2 A Standard Delivery is a delivery made Monday to Friday to a ground floor room at an address in mainland UK.  Deliveries not on ground floors will carry a surcharge.

1.3.3 Deliveries to certain areas may incur an additional delivery surcharge, this will be apparent when you enter your postcode details at checkout or if you wish you can telephone or email us for a fixed quotation. Areas which may carry a surcharge are as follows.  Postcodes beginning with ZA, KW, IV, DD, AB, PH, PA, BT, Isle of Wight, Remote Scottish Isles, Anglesey, Isle of  Man, Northern Ireland, Eire.

1.3.4 Delivery to other destinations in the world is available on request and with prior agreement of the charges.

1.3.5 Deliveries that are not through a door at ground floor level and/or which involve the use of winches or similar equipment or are through windows or across terraces will incur additional charges to be agreed before delivery.

 2 PAYMENT

2.1 CASH SALES

2.1.1 Payment of the appropriate deposit amount as shown on the confirmation of the order must have been received in cleared funds prior to the manufacture or supply of the goods.

2.1.2 The balance payment is due prior to delivery.

2.1.3 The dated signature commences the guarantee term for the goods.

2.1.4 Payments by Credit or Debit Card must be made within office hours prior to delivery. Payments can only be made with Credit or Debit Cards which are registered at the delivery address. A small charge may be made for a credit card payment.

2.2 FINANCE SALES

2.2.1 Payment for goods which have been purchased on finance will require a deposit payment as specified in the particular credit option shown within the price list

2.2.2 The approved and signed Credit Agreement must be received by All Types Of Chesterfields either prior to, or at the point of delivery.

 3 EXPORT

3.1 International shipping can be arranged by the customer or we will arrange on the customers behalf.

3.2 Packaging suitable for export is compulsory and will be made especially to fit the items.

3.3 Insurance for damage to or loss of the items in transit is compulsory.

3.4 Acceptance of a specific shipping quotation, insurance and packaging cost must be confirmed by the customer in writing prior to the manufacture of the goods.

3.5 For standard items a deposit of 20% is payable by bank transfer before manufacture commences.

3.6 The balance payment is due when the items are ready for despatch and must be made by bank transfer prior to the items leaving our factory.

3.7 All Types Of  Chesterfields will provide the customer or their representative with the facilities to inspect the items at their factory prior to packaging and to sign that the goods have been packaged in good condition.

3.8 If the opportunity to inspect is waived then it must be accepted that the goods were packaged in good condition.

3.9 Once the goods have been accepted by the carrier they are deemed to be the property of the customer who is then responsible for all duties, taxes and any storage charges, however and wherever they may occur. All shipping contact should then be made directly with the shipping company involved.

3.10 Delivery by the shipper will be to either the "customer's address" or "docks only" which ever is specified on the original quotation.

3.11 "Customer's address" deliveries should be treated as a kerbside delivery and the customer must arrange for the items to be unpacked and placed in the property concerned. Disposal of the packaging is the responsibility of the customer.

3.12 "Docks only" deliveries are delivered to the docks or port only prior to clearing customs. Customers' responsibilities are as 3.9.

3.13 Customers full contact details will be provided to the shipper who should then be the customers' first point of contact for the progress of the shipment.